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Refund Policy
We want you to be completely satisfied with your purchase. Our return policy is designed to provide you with a worry-free experience in case you need to return an item.
Return Eligibility:
1. You can return an item for a refund or exchange within 30 days of purchase. If you receive a damaged or defective item (which is rare), please notify us immediately for assistance.
2. All warranty periods begin on the date you receive the product. If the product fails during the warranty period and the failure is due to quality issues and not your own breakage or misuse, we will accept the return, excluding regular returns and refund requests without specific reasons.
3. The product must be in original condition, unused, and in the original packaging.
Please provide us with the following proofs before returning:
1. Photos of the front and back of the original packaging
2. Photos or videos of the defective item
3. Photos, videos, or screenshots showing the failure of the defective item
After receiving your returned item, our team will inspect it. If the return is approved, we will process your refund.
Return Process:
1. Submit a return request: To initiate a return, log in to your user account and navigate to "My Orders". Select the order you want to return and click the "Request Return" button. Provide your order number, details of the item you want to return, and the reason for your return. Our customer service team will contact you at the email address provided in your account to understand the reason and provide the return address.
2. Wait for customer service response: After submitting your return request, our customer service team will review the information and contact you at the email address provided in your account.
3. Receive return instructions: Our customer service team will email you the return address and any other instructions required to complete the return process.
4. Track your return: We recommend using a trackable shipping service to ensure receipt of your return. Keep the tracking number for your records.
Our team will guide you through the return process and provide instructions for shipping the item back to us.
All returns must be authorized by our support team before they can be returned. Refunds will only be made if the return is made to the address specified by the staff. If the customer returns the package without prior authorization, sends it to the wrong address, returns the wrong item, or submits an empty box, no compensation will be provided in this case.
Refunds:
1. During the return shipping process, the customer is responsible for any and all customs fees, excise taxes, or duties during the return of the item. In these cases, we will deduct the customs fees from your authorized refund amount.
2. We will ship the item to the customer by default via fixed-rate shipping. If the customer wants to use a faster shipping method, the relevant shipping costs apply.
3. The customer only needs to pay for shipping once at most (including return); no restocking fee is charged to the consumer for returning the product.
4. After receiving and inspecting the returned item, the refund will be made through the original payment method.
The refund time is approximately 3-5 business days, but the shipping cost of sending the product back to us will be paid by the customer.
5. Please pay attention to the return information, and contact us again once it shows receipt
Delayed or missing refund: If you still haven't received your refund, please check your bank account again. Then contact your credit card company or bank, as it may take some time for your refund to be officially received. If you still haven't received your refund, please contact our team in time.
Contact us:
If you have any questions or concerns about our return policy, please contact our customer service team for help.
Thank you for shopping with us. We value your satisfaction and are committed to making your handcraft shopping experience enjoyable.